At the end of February, we wrote about the case when the Casumo casino asked the player for the parents' mortgage documents. They did not want to withdraw the money to him until he provided the documents. Recently it became known that the withdrawal was nevertheless carried out, and the player unsubscribed that he had not sent them documents from third parties.
After over 2 months since my first withdrawal attempt, I have finally received my money from Casumo! I don't know if the complaint helped, but a huge thanks to Max and the team. I had to send 8 months of bank statements to Casumo as they had already done their due diligence last fall!
What should have taken a week or two at the most, they stretched it out to over 2 months. Now I will never play online again, it's not worth the trouble. Thanks again for your help. If you want my advice, stay away from Casumo, I thought they were one of the best, but they weren't.
Can casinos request someone else's documents?
The question of whether casinos have the right to request documents from third parties remains open. The player was not explained this point and simply agreed to additional bank statements instead of documents for the parents' house.
Many are worried about this moment, since this case is not an isolated one. Almost immediately after this incident, it became known about the player, whom Casumo asked for his uncle's bank account statement. Again, third party documents. There are other grievances against this operator and many of them are related to their verification requirements.
Despite numerous appeals from forum participants to answer whether they have the right to demand such documents or not, there was no answer. The representative of the casino seemed to have tried to connect to the discussion, but did not shed any light on this issue, so his posts were useless. For this, he received a lot of criticism and negativity. As a result, the founder of Casinomeister wrote the following:
Louis's bosses have told him that he has no authority to give further information about their activities, and we respect that position. Each difficult source of income situation is dealt with on a case-by-case basis – and some people have problems with that. Sorry - but this is regulated gaming.
We have resolved one complaint regarding the source of income, two more remain: one is awaiting a response from the MGA, the other we are waiting for the player to provide more documents. So the work is going on here and I hope you all can respect it.
He went on to link to a response from a representative from another casino, which explained why third party documents might be required. For obvious reasons, this post didn't get much sympathy from the players.
All I can say is that we do the same thing. We also ask for documents from third parties. In what cases?
It's simple, sometimes you see a third party transfer on your bank statement. This transfer can be linked to the owner of another account in your casino. Why do two clients send money to each other? In this case, you need to know a little more. This is rare, but not uncommon.
To reiterate, casinos have an obligation to make sure that dirty money is not being spent in the casino. Therefore, during the process of verification of sources of income, strange requests can come in.
To be fair, we would not have requested them if we were checking today, and the transactions were made years earlier. In this case, you focus on the current situation.
The casino must make sure that the money spent is clean, so various documents are sometimes requested. As an operator, you can act differently and simply end the relationship if there is even a suggestion that the money spent in the casino is not 100% clean.
Based on this, one can generally praise Casumo for the fact that they do their best to fully verify the account in terms of the source of income. The story/situation has two sides.
